cbk33's Privacy Policy

01

Introduction & Applicability

cbk33 ("we", "our" or "platform") provides a safe and trusted online betting and casino experience for users in Bangladesh. We believe that protecting your personal information is the foundation of this relationship.

This Privacy Policy ("Policy") describes how cbk33 collects your information, the purposes for which it is used, with whom it may be shared, and what your rights are. By using cbk33's website, mobile version, or any related services, you are considered to have accepted the terms of this Policy.

02

What Information We Collect

cbk33 collects various types of information to operate its services properly. These are described in detail below:

2.1 Registration and Identity Information

When creating an account, we collect the following information from you:

• Full name (as per national ID card or passport)
• Date of birth (for age verification — cbk33 only serves users aged 21 and above)
• Mobile number and email address
• Username and password (stored in encrypted form)
• Nationality and residential address

2.2 Financial Transaction Information

During deposits and withdrawals, we record information related to your financial transactions, which includes:

• Payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction amount and date
• Transaction ID and status
• Partial bank account details (full account numbers are never stored)

2.3 Gaming and Activity Information

To improve your gaming experience on the platform, we collect:

• Play history, bet amounts, and results
• Login time, session duration, and browsing patterns
• Preferred game categories and device type
• IP address and geographic location (approximate)

2.4 Technical Information

Some technical information is automatically collected when you visit the website:

• Cookies and session tokens
• Browser type and version
• Operating system
• Referral URL

03

Purpose of Information Use

cbk33 uses collected information only for the legitimate purposes described below. Information is never used for any unauthorized purpose.

3.1 Service Operation and Improvement

• Account creation, verification, and management
• Processing deposits and withdrawals
• Activating bonuses and promotional offers
• Providing 24/7 customer support
• Monitoring and improving platform performance

3.2 Security and Fraud Prevention

• Detecting unauthorized access and fraud
• Complying with anti-money laundering (AML) regulations
• Ensuring age verification and responsible gaming
• Preventing misuse through multiple account creation

3.3 Personalized Experience

• Suggesting games and offers based on your preferences
• Sending relevant promotional messages (subject to your consent)
• Remembering your language and currency preferences

3.4 Legal Compliance

• Keeping records to demonstrate compliance with applicable laws and regulations
• Fulfilling valid orders from courts or regulatory authorities
• Maintaining records of financial transactions

04

Information Sharing and Disclosure

cbk33 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Trusted third parties such as payment processors (bKash, Nagad, Rocket, Upay, banks), software providers, and cybersecurity firms that assist in operating our services. They may only use the information for specified tasks and are contractually bound to maintain confidentiality.

4.2 Legal Requirements

Information may be disclosed in response to court orders, legal investigations, or valid requests from government authorities. Only the minimum necessary information will be shared in such cases.

4.3 Fraud Prevention

Information may be shared with industry bodies or regulatory authorities to detect fraud, money laundering, or other illegal activities.

4.4 Business Transfer

If cbk33 undergoes a merger or acquisition in the future, the new owner will be bound by all terms of this Privacy Policy and you will be notified in a timely manner.

05

Cookies & Tracking Technologies

cbk33 uses cookies to operate the website smoothly and to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the site. They are used to maintain login sessions, perform security verification, and remember your preferred language and currency. Disabling these cookies will prevent the platform from working properly.

5.2 Analytical Cookies

We use analytical cookies to understand how the platform is being used. This information is entirely anonymous and aggregated, and is used only to improve service quality.

5.3 Cookie Controls

You can delete cookies or stop accepting new ones at any time through your browser settings. Please note that disabling certain cookies may make some platform features unavailable.

06

Information Security Measures

cbk33 follows the highest industry standards to protect your information. Our security framework includes:

6.1 Encryption and Network Security

• SSL/TLS encryption (HTTPS protocol) for all data transmission
• Passwords are hashed using the bcrypt algorithm — they are never stored in plain form
• Financial data is handled in accordance with PCI-DSS guidelines
• Firewalls and intrusion detection systems are active around the clock

6.2 Access Controls

• Only authorized personnel can access the information they need
• All access is logged and reviewed regularly
• Regular privacy and security training is mandatory for all staff

6.3 Response to Data Breaches

Should a data breach occur for any reason, cbk33 will immediately notify affected users and take every possible step to mitigate the damage.

07

Data Retention Period

cbk33 does not retain your information longer than necessary. Retention periods are determined by the type of information:

7.1 Account and Identity Information

Retained while your account is active and for at least five years after the account is closed. This period may be extended due to legal obligations or ongoing disputes.

7.2 Financial Transaction Records

Financial transaction records are retained for the period required by applicable law. This period may generally be up to seven years.

7.3 Gaming Data and Logs

Gaming history and system logs are generally retained for three years, after which they are securely deleted.

7.4 Marketing Consent

We permanently retain your consent to marketing communications and the history of any changes to it, so that your preferences can be accurately respected.

08

Your Rights

As a user of cbk33, you have important rights over your own information. We fully respect these rights.

8.1 Right to Access

You have the right to know what information cbk33 holds about you, how it was collected, and the purposes for which it is being used.

8.2 Right to Rectification

If there are any errors or inaccuracies in your information, you may request corrections. We will ensure the correction is made within a reasonable time.

8.3 Right to Erasure

In certain circumstances (for example, where there is no legal obligation to retain it), you may request that your information be deleted. However, full deletion may not be possible if there is an active account or a legal obligation to retain the data.

8.4 Right to Object to Processing

You may object at any time to direct marketing communications. Such communications will be stopped as soon as your objection is received.

8.5 Right to Data Portability

You may request to receive your information in a structured, commonly used format.

09

Age Verification & Child Protection

cbk33 is for users aged 21 and above only. We do not knowingly collect any information from minors. Date of birth is verified at registration, and additional proof of identity may be requested if needed.

If we become aware that a minor's information is in our system, that information will be deleted immediately and the associated account will be closed.

10

Policy Changes and Updates

cbk33 reserves the right to update this privacy policy from time to time. If important changes are made to the policy, we will notify you in the following ways:

• Displaying a notice on the main page of the website
• Sending a message directly to your registered email
• Showing an update notice at the time of login

If you continue to use the platform after any changes, you will be considered to have accepted the updated policy. We recommend that you visit this page regularly.

11

Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact cbk33's support team:

Our target for responding to privacy-related requests is within 30 calendar days. Complex requests may take longer, but you will be notified in a timely manner.